Privacy Policy

Drain Plumber Pro (“we,” “us,” or “our”) provides drain cleaning, hydro jetting, sewer camera inspection, and sewer repair services in Colorado Springs, CO and surrounding communities. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Contact information you give us — name, phone number, email address, and the service address where work is needed.
• Service details you describe, such as the drain or sewer problem, preferred date and time, and any notes you add.
• Messages you send through our website chat, text messages, email, or phone calls.
• Website usage data collected through standard analytics and tag tools, such as pages visited, approximate location, device and browser type, and referring website.

How We Use Your Information

• To respond to your request and schedule or perform service.
• To send you appointment confirmations, arrival windows, estimates, invoices, and follow-up messages.
• To answer questions and provide customer support.
• To improve our website, services, and marketing, and to meet legal and accounting obligations.

Text Message (SMS) Consent

When you provide your phone number through our website, chat widget, or by contacting us, you agree that we may contact you by phone call and text message about your service request — scheduling, arrival windows, estimates, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for help. Opting out of text messages does not prevent us from reaching you by phone or email about work already scheduled.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing purposes. No mobile information is shared with third parties for their own marketing or promotional use.

How We Share Information

We share information only with service providers who help us operate our business — for example scheduling, messaging, email, payment processing, and website analytics providers — and only as needed to perform those functions on our behalf. We may also disclose information when required by law or to protect our rights, property, or safety. We never sell your personal information.

Cookies & Tracking

Our website uses cookies and similar technologies to make the site work, remember your preferences, and measure traffic. You can control or delete cookies in your browser settings; some parts of the site may not work as well if you disable them.

Data Retention & Security

We keep customer and job records for as long as needed to serve you and to satisfy legal, tax, and warranty requirements. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

You may ask us to review, correct, or delete the personal information we hold about you, or ask us to stop contacting you for marketing purposes. Contact us using the details below and we will respond within a reasonable time.

Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date.

Contact Us

Drain Plumber Pro — Colorado Springs, CO
Phone: (719) 639-4137
Email: drainplumberpro@gmail.com
Hours: Mon–Sat 24 hours · Sunday 7:30am–5pm · 24/7 emergency service

See also our Terms & Conditions.